crisis management

Corneliu Bjola on how embassies and MFAs can properly respond to crises using digital tools.

Once a crisis begins to unfold, confusion about the nature, severity, and possible implications of the event is the immediate consequence to affect both authorities and the public. Ironically, this outcome is not prompted by the shortage of information about what is going on, but rather by the abundance of reports on social media channels, most of them reflecting individual reactions to the event, often times with little factual evidence to support them.

SOS Alerts have been developed with the aim of delivering important updates to users during major disasters. [...] The company says “major natural, manmade, or humanitarian disasters” will activate the alerts, but it “can’t guarantee that you’ll see an SOS Alert for every major crisis”.

The Gulf crisis has hit the eighth week of its diplomatic standoff. Prior to the trade siege, and right after the Qatar News Agency cyber-attack that U.S. intelligence officials now attribute to the UAE, the media voice between the parties involved was vehement. [...] Qatar’s communications have capitalized on three elements: 1) show concern; 2) prove that Qatari leaders are in control; and 3) display commitment to stakeholders.

Photo via iStock

Ilhem Allagui looks at the Qatari government's successful crisis management amid a GCC breakup threat.

 

Some spokespersons have it tough. Think Sean Spicer trying to defend Donald Trump, Ron Ziegler defending Richard Nixon, maybe Dmitry Peskov fronting for Vladimir Putin. But the kind of tough job facing a spokesman that we should really respect is the one performed for the past three years by Col. Andriy Lysenko, spokesman of the Ukrainian armed forces. He comes daily to the Ukraine Crisis Media Center in downtown Kyiv and reports on-the-record on the state of the war in Ukraine’s eastern regions. 

Portraits of Ukraine Defenders at Kyiv Airport

Mark Dillen on Ukraine's method of providing public information about the war.

The UAE has more open communication with its citizens than people abroad realise, acording to a senior adviser at the Emirates Diplomatic Academy. Tom Fletcher, former British ambassador to Lebanon, said there was a perception in the West that the region was a more "closed world". [...] He said social media had proven efficient in terms of crisis management because "you can move the dial more quickly".

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