Corneliu Bjola on how embassies and MFAs can properly respond to crises using digital tools.
Once a crisis begins to unfold, confusion about the nature, severity, and possible implications of the event is the immediate consequence to affect both authorities and the public. Ironically, this outcome is not prompted by the shortage of information about what is going on, but rather by the abundance of reports on social media channels, most of them reflecting individual reactions to the event, often times with little factual evidence to support them.
Ilan Manor on the historical relationship between diplomacy and technology, and how it can help a world in crisis.
A security checklist for business travellers from Cari Guittard.
Digital diplomacy is a hot topic. Embassies all over the world increasingly use social media as a low-cost and convenient tool to promote their countries, inform people about their latest activities and engage with their followers. Many embassies can be found on Facebook, Twitter or Youtube, but also on China’s Sina Weibo or WeChat, changing the way foreign embassies engage with with local audiences in China.
Tips from Corneliu Bjola on addressing crisis communication and online backlash.
The migration of ministries of foreign affairs (MFAs) to social media is by no means a new occurrence. Indeed, the Israeli, Swedish, and American MFAs have been active on Twitter for nearly a decade. It may therefore be time to investigate if MFAs have mastered the use of social media to attain diplomatic goals—be it conversing with foreign populations, gathering information on other nations' foreign policies, or narrating a coherent national image.